B104.6d - Product Business - Order Fulfillment |
Is this a physical order or digital?
If physical..
If digital...
See the shipping sections later for more on shipping options and details.
If physical..
- Is the customer present?
- Can the order be given to the customer immediately, does it need to be staged, does it need to be shipped?
- If it needs to be staged is there a clear staging area and identification system?
- If it needs to be shipped, is there a clear pulling, staging, packaging, labeling, staging for shipping process?
- Do you have the correct packaging?
- Do you have a system for inventory and ordering packaging materials?
- Is there a system for tracking shipments by order number and tracking number?
- Is there a system for receipt confirmation, if needed.
If digital...
- Will the customer come in for pickup or is it to be delivered?
- Other than that, it will be generally the same as above...
See the shipping sections later for more on shipping options and details.