B104.17 - Feedback Loops |
From Yourself
From Customers
From Employees, Subs
If you can capture this feedback and act on it, you are a MoB.
- Do you have the ability to properly assess your quality of products and services?
- Can you do it an a relatively unbiased manner?
- Do you know what your competitors deliver?
From Customers
- Do you have systems in place for formal feedback? Do you need them?
- Do you naturally listen to customers informal feedback and do anything with that information?
- Do you have the ability to vicariously experience what your customer experiences without attachment to your vision of what is happening?
- Can you pick up on subtle hints left by customers?
From Employees, Subs
- Do you have systems in place for formal feedback? Do you need them?
- Do you naturally listen to employee/sub informal feedback and do anything with that information?
- Do you have the ability to vicariously experience what your customer experiences without attachment to your vision of what is happening?
- Do you have systems in place for formal feedback? Do you need them?
- Do you naturally listen to employee/sub informal feedback and do anything with that information?
- Do you have the ability to vicariously experience what your customer experiences without attachment to your vision of what is happening?
If you can capture this feedback and act on it, you are a MoB.